We carry Tour Operators Liability Insurance which is Combined Public and Products Liability insurance and Professional Indemnity Insurance and Employers Liability, that will also satisfy the insurance requirements of the Package Travel Regulations 1992 approved by ABTA.

Terms & Conditions

We are trading as Worldwide Dream Villas, and we are also known as Barbados Dream Villas, as we have an office in Barbados handling, real estate, property management and rentals.

Our opening hours are - Monday to Saturday

Telephones open Monday to Saturday from 9.30am – 6pm

E-mail contact - enquiries@worldwidedreamvillas.com

The following booking conditions outline the terms under which WWDV operate, they advise you of your obligations to WWDV and also the obligations of WWDV to our customers. Please ensure you read them carefully before proceeding with your booking. Acceptance of these terms and conditions will be required.

Descriptions & Photography

The descriptions on this web-site are based on inspections made on behalf of WWDV and information passed to us, which we believe to accurate. The descriptions have been written as each property existed at the time of inspection, and any changes by villa agent/owners are sometimes made without prior warning, and therefore WWDV does not wholly guarantee the accuracy of the information and cannot accept entire responsibility for any decisions made thereafter. Any significant changes will be actioned as soon as we are made aware of them and the relevant information will b updated. If changes are made after you have already booked we will advise you prior to your departure, if it is your decision to cancel at this point, this may not be without cancellation penalty. In some cases certain facilities and amenities may be affected by a change to local conditions, such as bad weather or low season, Public Holidays and Festivals can also affect the availability of resort facilities. Swimming Pools are not heated unless otherwise stated. Distances to the nearest beaches can be provided and depending on the location the beach may be sandy, stones or shale. The photographs throughout the web-site are to provide an overview impression of each property or destination, WWDV do not accept responsibility for changes made to any furniture, colour schemes or views since the photographs were taken.

Booking

Provisional bookings can be arranged (48 hours), pending the receipt of the required deposit/payment and booking information. Should this provisional hold expire before the deposit etc is received, the booking will be released.

The booking information must include

List of all those traveling with relevant ages for children - only those listed will be eligible to stay at the villa, unless other arrangements have been agreed and confirmed in writing.

Insurance details must be provided

The lead member or holiday organiser should acknowledge the terms & conditions and important information as outlined on the web-site have been read and accepted.

An agreement will exist upon issue of a confirmation/invoice, which will be sent out to you within 7 - 10 working days after the receipt of your booking information and deposit/payment. We advise that you check through the details immediately and if you have any queries contact WWDV as soon as possible. WWDV cannot accept responsibility for any inaccuracies on the document, that we have not been notified about. After the issue of our confirmation/invoice, should you wish to make any alteration or amendment, this may involve a charge, which WWDV will notify you of at the time.

Deposits vary between 20 - 50% of your holiday price, depending on the time of year, destination and the individual property, the relevant deposit will be advised at the time of booking.

The final balance is payable to WWDV 10 weeks prior to departure, the balance due date will be presented on your confirmation/invoice. If payment is not received by the due date, we reserve the right to cancel the reservation, and your deposit will be retained and a further cancellation charge may apply. When the full balance has been received along with any required security deposit (if applicable) your documents will be sent out to you 14 days prior your departure date.

Special requests

All requests should be made in advance of your departure date and in writing. We aim to accommodate your special requests but WWDV have no legal liability to you in the event that the request has not been complied with.

Insurance

It is COMPULSORY and essential that you and your family have the necessary insurance cover to protect for medical needs, cancellation or flight delays etc and also personal liability. WWDV cannot accept a booking without adequate insurance and we require confirmation of your insurance supplier along with your policy number. In the event of any emergency abroad, this information will also used to assist where necessary. The responsibility lies with you to ensure that any insurance policy you take out meets your personal and particular needs.

Passports, Visas & Health requirements

It is the responsibility of each member of your party to check they have the correct and valid passport and/or visas for your chosen destination. WWDV cannot accept responsibility for you or your party failing to produce or provide the necessary documents. Any concerns should be checked with the relevant embassy or consulate well in advance of tour travel dates. You should also check for any necessary vaccinations and/or your doctor's clearance to travel. WWDV cannot accept liability for any illness as a result of your failure to check and meet the necessary requirements. Medical conditions of any kind or if you are pregnant, seek clearance of your travel plans from your doctor. If there are any financial penalties as a result of you not complying with these requirements will be your responsibility and that of each member of your party.

Payments

Payments can be made by cheque or selected credit cards. Cheque's require 5 working days to clear. On credit card payments we reserve the right to levy a 3% handling charge (no charge for Switch transactions)

Our Prices

Prices shown on the web-site are based on a 7 night stay for accommodation only for the maximum number of guests, these prices are updated from time to time but your specific villa price will be confirmed to you at the time of booking. The price on your confirmation/invoice will remain the same unless UK or government introduce additional taxes or charges, which we reserve the right to pass on to you.

All our prices are calculated in sterling, should you require the option to make your payment in US Dollars or Euros, please advise at the time of booking and we can discuss and agree revised prices and arrangements.

No price increases will apply once full and final payment has been received.

Amendment/Cancellation by you

Any amendment you wish to make to the original booking request, after the issue of the confirmation/invoice should be sent in writing, and any relevant charge for this amendment will be advised.

Should you wish to cancel the entire holiday, this should be sent in writing and a cancellation charge will be advised if applicable. The cancellation takes effect the date the written notification has been received and the relevant cancellation charges come into action. (See table below) Reasons covered by your insurance policy for cancellation should be referred directly to your chosen insurance company to discuss re-covering the relevant cancellation charges. A cancellation invoice will be sent to you presenting the relevant charges within 7 - 10 days after receiving your cancellation.

N.B. Any variation in the above charges for certain villas will be advised if any different from above at the time of cancellation.

Cancellation by us

If WWDV become aware of any significant change to your chosen villa, when we saw the need to have to cancel your stay, we will aim in conjunction with the villa owner/villa management to find a suitable alternative or negotiate a full refund on your behalf.

Late Arrivals

If you experience any delays from your chosen transportation WWDV do not accept responsibility for the problems this may cause, or for the curtailment or shortening of your holiday.

Building Work

Upon occasions building work or road work/maintenance and its associated noise may occur, which in many cases we have little to no control over or have any prior warning about. When we and if we receive notification of any planned work from either the owner or villa management, we will advise you immediately. WWDV cannot take responsibility when we have had no prior knowledge or prior warning, we will assist as much as possible and if necessary assist to find a suitable alternative. Any price difference would be discussed and agreed at the time, however if the alternative offered was more expensive, any additional payment would be your responsibility.

Force Majeure

WWDV regrets we cannot accept responsibility for loss, damage, disruption or cancellation of your holiday which has been prevented or affected by "force majeure". This would mean in a case of unusual or unforeseeable circumstances beyond our control that resulted in events that could not be avoided, even if every opportunity to exercise due care had been taken. For example : War, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, water level changes and all other similar events outside of our control.

Complaints

Whilst WWDV envisage your holiday going well, you may find an occasion when something is not quite as you would expect it should be. Should you have any such query or complaint during your stay, you must report your problem or concern immediately to the house staff or villa management and they will do all they can to assist and resolve this. The villa management will then advise WWDV of any your issues. If you find that the problem has not been resolved in during your stay, and you wish to take the matter further, you should send full details in writing within 28 days of your return home. Once we are in receipt of your complaint we will act as swiftly as we can and contact all concerned to bring the matter to a close.

Date of publication - September 2008

The copyright in the information contained within this web-site belongs to Worldwide Dream Villas and should only be used for customers' personal use and not for any commercial purpose.