Essential Information

Your accommodation What is included in the price of your villa? What is not included in the price of your villa? Special Requests Arrival and Departure Guest Service Information

Damage/Security Deposit Telephones Charges Staff Tips/Gratuities Safety Weather and Public Utilities Creatures

Your accommodation
The only people eligible to stay in the villa are those listed on the booking form, unless by prior alternative arrangement and agreement, and the number of guests should not exceed the stated maximum occupancy for the villa. Any specific requests should be made at the time of booking, such as cots, highchairs; car-hire etc, therefore avoiding any disappointment during busy and peak seasons, all applicable charges will be advised at the time.

There are some properties that rely on solar heating for their water supply and on occasions when there is insufficient sunlight this may cause a delay in the heating of water. A selection of properties have age restrictions for children, due to their suitability for younger guests, and these restrictions will be shown within the individual villa descriptions within the site, or advised at the time of enquiry.

What is included in the price of your villa?

• Sole use of the villa accommodation as detailed on your confirmation/invoice.
• Complimentary welcome pack ( enough for a light snack on arrival and breakfast next morning)
• Staff as stated for the specific property
• Gas/electricity charges (unless otherwise stated)
• Linen and most towels (unless otherwise stated)
• Initial supply of cleaning materials
• Local taxes and service charges
• Individual properties also include a hire vehicle, a boat, use of nearby water sports and various meal plan options, please request further information at the time of booking

What is not included in the price of your villa?

• Some overseas Departure Taxes - (approximately £20 per person)
• Travel Insurance - Compulsory
• Charges made for additional staff, children's requirements or services
• Private Transfers
• Security/Damage deposit
• Gratuities

Special Requests
Each villa is different from the next and so we ask that if you have any specific needs you let us know at the time of your enquiry so we can offer you the most suitable property. The various designs and locations of some villas we offer, may lack in the simplest of facilities for the less able guest, such wheel chair ramps and door access, we will always try to offer what we feel is the most suitable villa based on the information provided by you or we will advise you if we feel we are unable to accommodate your request at this time. Pool heating for your arrival can be arranged, however bear in mind a pool can take a few days to heat, this may take longer if this is solar powered and the sunlight is minimal. Let us know what you would prefer, and we will do all we can to make the necessary arrangements and advise you if there are any additional charges you at the time.

Arrival and Departure
Some destinations operate a specific arrival and departure day (particularly in Europe) and minimum stays, which can be from 7 nights to one month, particularly during busy and peak season, please check with our sales team further information.

Check-in and check-out - generally your villa will be available on the day of your arrival between 12 noon - 3pm. On the day of your departure your villa should be vacated between 10am - 12 noon . The times vary by destination or property, but these details will be recorded on you confirmation/invoice. We will assist where possible to arrange earlier check-in times or a later departure times, and we recommend that you advise us of your requirements at the onset of your enquiry, this may involve an additional charge.

For those people who are happy to drive themselves , where necessary, easy to follow directions to your chosen villa will be provided with your final documentation. We recommend for long haul destinations and more remote villa locations that we arrange private transfers for you and your family, relevant charges available on request. In certain locations Helicopter transfers can also be arranged (not after dusk) but your luggage may need to travel by road, so we therefore advise that you take an overnight bag in case your luggage arrives the later.

Guest Service Information
In many of the properties there will be some local i.e. restaurants, events and activities etc along with contact numbers for the villa management and the some local emergency assistance i.e. doctor, dentist etc.

In countryside or remote villa locations where there may not be a telephone, we suggest all guests take a mobile telephone so that if the need arises contact can be made with you.

Damage/Security Deposit
All individual villa rental properties require an additional deposit, in order to guarantee protection of the property against any damage etc. Each owner requires this security/damage deposit payment, and it is requested on arrival and will need to be paid in cash or travelers cheque's to the villa management agent, or maybe be requested by Worldwide Dream Villas 28 days prior to your departure. This deposit varies amongst properties from £300 upwards, therefore the required amount and the payment method will be presented on your confirmation/invoice. Any breakages or damages should be discussed and agreed with you before any charges/deductions are taken from your deposit. The remainder or the full deposit will be refunded once authorisation from the villa management has been received

Telephones Charges
Telephone calls made from your villa should, where possible, be made via the operator using a credit card or phone card. If you make any calls, the appropriate charges will be either deducted from your Security/Damage deposit. In some instances the owner/villa management agent reserve the right to hold onto the security deposit until the itemised bill has been received and required payment agreed, this may take up to 3 months in some destinations. Please request further information at the time of booking.

Staff
The number of staff and the hours they work vary from property to property, from a daily maid to a full team of resident staff. Your staff requirements are important to us, so please let us know at the time of your enquiry, whether you need a personal trainer or a gourmet chef. We will do all we can to arrange this for you and advise you of the additional charges and whether these need to paid prior to your arrival or paid locally. Generally there are gardeners and pool attendants carrying out their duties on the property if this will cause concern, please discuss this with us in advance.

Tips/Gratuities
Remember the villa staff are there to ensure you have a very enjoyable holiday, many of them working long hours to bring this about. Tips/Gratuities are by no means obligatory, they are totally at your discretion. To give you a guideline we suggest from £15 - £25 per member of staff per week.

Safety advice
Our close working relationship with our owners/ villa management agents ensures that we maintain safety levels at each property. However we must point out that safety standards and requirements do vary by destination, and may not always equivalent to the UK standards, and in some cases can be lower. Many of the properties have a private swimming pool, where swimming is at your own risk, and particular care and caution should be taken with young children and if you consider using the pool whilst under the influence of alcohol we also point out that diving is not recommended. Cots/cribs for babies can usually be provided for an additional charge but we advise clients to check the safety standards of the item before using it. If you are in any doubt, we recommend you take your own travel cot. Whilst on holiday clients enjoy a family BBQ, we draw particular attention to keeping a close eye on young children around the BBQ and you exercise great caution when using the BBQ equipment. Some of the access roads to the villas can be more like a off road track and be bumpy or steep, when experiencing these roads we suggest extra care is taken in your hired car. Listed below are additional points for your consideration if you are traveling with younger children or less mobile people in your party.

• Balconies and railings - small children may squeeze through or climb
• Roof terraces - surrounding walls can often be low
• Glass doors and picture windows - when the bright sunlight is on them it can be difficult to see them
• Marble floors - very slippery when wet or walking on them with wet feet
• Swimming Pools - unfenced, uncovered or not gated
• Infinity edge pools - many have drop off edges
• Garden ponds - easy accessible in the garden
• Staircases - unguarded and some with out handrails
• Where villas are on or overlooking a golf course, the maybe a risk of a stray golf ball coming over into the garden which cannot be avoided.

Weather and Public Utilities
In the Western world we take the provision of our Public Utilities for granted, but in some of the tropical or less developed areas you may experience some disruption to the supply, which could be caused by a severe storm or hurricane. A water shortage could also occur during peak or busy seasons. Water from the tap water is considered safe in only a few destinations, and so we therefore suggest that you purchase bottled water for drinking.

Creatures
Insects and hot climates are inevitable, and they are attracted to the swimming pools and at certain times you may experience some problems, particularly with mosquitoes and ants. We would recommend you carry a repellent for Mosquitoes. To avoid unwanted insects and birds, keep all food items covered and all rubbish cleared away. You may also encounter a stray dog or cat and if your villa is close to a farm you may hear the morning call from the local cockerel.